When
your business entails importing products from China, it’s vital
to incorporate a quality control process at the factory you work with. Even the
best managed factory might not always produce a perfect batch, so a robust
quality control plan should be used to ensure your specifications and quality
expectations are met within every order.
WHAT IS QUALITY CONTROL?
Quality control can focus on both product specifications and
manufacturing process specifications for any type of goods and is especially
important for importing from China. The goal is to identify any problems,
defects, and non-conformities in the product that doesn’t follow required
specifications from the buyer, or from general international standards. When
caught early enough, these issues can easily be solved to fix the initial batch
and avoid any future problems.
CHALLENGES FOR IMPORTING FROM CHINA
Import business owners face
several specific challenges that can affect their return on investment as well
as the delivery of goods. The first major issue to be aware of is that
importers typically need to purchase goods in advance. Since payment is
generally released to the manufacturer prior to the goods being shipped out,
you run the risk of receiving low quality goods with few (and costly) options
for sending them back or reworking the goods locally. Whether the factory’s
mistakes are deliberate or not, the bottom line is that they impact your
business. The expense for shipping and customs duties would be enormous, not to
mention the amount of time it would take to send back products and receive a
new batch. Since many smaller businesses don’t understand the intricacies of
China’s legal system, it’s very unlikely a lawsuit would have any success. So,
in this situation, the importer would take a financial loss if the goods’
quality was not at an acceptable level because there’s little to no recourse
for the factory even if they don’t fix the problem. Even if the business
decided to sell the product anyway, their brand image could be substantially
damaged if customers viewed them as lower quality.
Quality control not only
ensures the quality of the product, it can also monitor their timely delivery.
Without a quality control plan in place, production schedules can fall behind
and you might miss your sale season, resulting in low product turnover.
All
and all, it is essential for an importer sourcing in China to check their goods
before, during and after production. You should check your goods at pivotal
points in the manufacturing process and communicate with the supplier to get
any potential problems fixed before it’s too late. To do so, you can manage it
all by yourself together with the factory or work with third parties.
WHO PERFORMS QUALITY CONTROL IN CHINA?
There are a few different
options for quality control when importing from China. The first is the
supplier’s in-house review of the manufacturing process. However, it’s obvious
that solely relying on the manufacturer presents a conflict of interest. At the
end of the day, they are likely to be more concerned with their own financial
interests than the quality of your products. To get a better idea of how the
supplier operates, consider performing a factory audit prior to the
confirmation of your order. This will give you a clear idea of exactly how they
control the quality within the factory. You might also check the factory’s
licenses and certifications, along with their production capacity, human
resources policies, and more.
Another way to perform quality
control is through your trading or sourcing partner in China. You could
consider requesting that they add a product inspection to their other duties;
however, this also carries a high conflict of interest. Intermediates
negotiating with suppliers need to keep good business relationships with them,
sometimes it is difficult for them to provide a neutral opinion.
You could also decide to
have your own quality team. This strategy requires intensive training on your
products, plus local human resources management. Travel time and costs could
quickly add up if your suppliers are located throughout the country. There are
additional risks as well. Because quality teams have a limited number of human
resources, the same quality inspector will regularly be in charge of verifying
goods at the same suppliers’ site. There is a high chance that QC and suppliers
develop a friendship that will end up with risk of corruption or at the very
least influence his point of view on the goods’ quality.
As
an alternative, there is a wide range of reputable third party inspection
companies who advocate on your behalf in China. The company’s sole purpose is
to protect you and your financial interests by verifying the goods based on
your requirements. They have a neutral relationship with the supplier or
trader; in fact, their business relationship is on one side only: the importer.
They can provide several QCs to visit a unique supplier to keep the opinion the
most neutral. They are able to provide services all over China. Plus, many
importers are surprised at how affordable professional third party inspections
are, especially compared to the potential for loss if a low-quality shipment
makes it to your door.
WHAT DOES QUALITY CONTROL INCLUDE?
When you work with a
third-party inspection company, the process is very detailed and specific to
your products. You develop a detailed inspection protocol based on a checklist
and your own product specifications and quality requirements. The inspection
protocol sets up all the different verifications the QC may have to perform
while controlling the goods on-site: it includes cosmetic verification,
functional verifications as well as verifications to your requirements. It’s
best to be as specific as possible to ensure every detail is controlled and
evaluated as you want it. Provide clear details, otherwise the inspector and
the manufacturer will use their common sense which may be different from yours.
Also realize that your checklists should be constantly evolving as your own
specifications change. You can even provide a reference sample to be used in
conjunction with the specification sheet to get the best results.
Sourcing
in China can be challenging, no matter how long you’ve been doing it. Quality
controls are keys to protect your business. They are important for the first
shipment concerned but also for the recurring orders. They can then help your
factory prevents similar mistakes in the future while getting the current
shipment out the door within an appropriate amount of time, and the guarantee
that your goods are sellable. Thus, make sure to rely to the right quality
control experts when performing product inspections. Having a third-party
inspector is probably the most flexible and reliable option for small and
medium companies, as they guarantee product expertise while sitting on your
side to defend your interests. Not only that, they can quickly operate all over
China, with a third-party inspection company, you keep control on your goods
quality and benefit from their expertise regardless of location.
